Email support@rorypoints.com and a human will reply. Include what screen you were on, what happened, and what you expected — screenshots welcome.
Because there's no safe way to do it — yet. Card issuers don't offer public connections for rewards balances, and apps that sync automatically do it by storing your actual passwords and logging in as you. We will never ask for a bank password. Manual entry takes a few seconds a month, and your numbers stay on your device.
Your balances, goals, and tracked offers live on your phone, not our servers. The full arrangement is in our Privacy Policy — it's short and written in plain language.